We are seeking two temporary Loss & Recovery Specialists for a 3-month term, with the possibility of extension. This role focuses on recovering withdrawn cases by contacting patients, attorneys, and insurance providers. The Loss & Recovery Specialist will manage case documentation, verify coverage, and coordinate with multiple departments to maintain accurate case flow.
What we offer…
- Monday to Friday / Full-Time / Eastern Time Zone.
- Be part of an international business and increase your work experience.
- Create your comforts to work as you will have your own space to do so.
- Forget about wasting time going to an office as you will work from home.
What will you be doing in this position?
- Review and process withdrawal letters promptly; update the Master Sheet and patient records accordingly.
- Contact patients to confirm new legal representation or verify insurance coverage (Med Pay or PIP).
- Request police reports, insurance details, and other necessary documentation from attorneys or patients.
- Document all communications thoroughly and maintain accurate case notes in the system.
- Collaborate with the Reductions Department as cases transition to lien reduction status.
- Coordinate with Accounting to confirm payment receipt when cases are resolved.
- Manage multiple cases simultaneously while maintaining attention to detail and timeliness.
What do we need from you?
- Prior experience in personal injury case management, insurance claims, or legal support preferred.
- Strong organizational and communication skills, both verbal and written.
- Ability to work independently, managing multiple cases efficiently in a fast-paced environment.
- Persistent, detail-oriented, and proactive problem solver.
- Comfortable working remotely with self-discipline and accountability.
Your typical workday and your performance evaluation will be based on…
- Daily Tasks:
- Review incoming withdrawal notifications and update case files.
- Contact patients, law firms, and insurance companies for case verification and document collection.
- Update case tracking systems with communications and new information.
- Coordinate with internal departments regarding case status changes and payments.
- Participate in virtual team meetings and training sessions as scheduled.
Performance Evaluation & KPIs
- Accuracy and timeliness of case updates and documentation.
- Success rate in confirming new legal representation and insurance coverage.
- Communication responsiveness and professionalism.
- Collaboration with internal teams to ensure smooth case transitions.
- Ability to meet daily and weekly case recovery goals.
About our Client…
Our Loss & Recovery Department plays a crucial role in ensuring cases continue to move forward even after a law firm withdraws representation. We collaborate closely with patients, law firms, and insurance companies to verify new representation, confirm insurance coverage, and secure necessary documentation to support case recovery and resolution.
Apply now to join VA Locator and start making a significant impact in a dynamic environment.
We look forward to your application!
