Ready to unlock the freedom and flexibility of remote work?
We are looking for a LVL 3 IT Support Specialist to provide high-level system administration and advanced technical support for the maintenance and monitoring of critical data platforms, end-user devices, and direct assistance to customers. This full-time role demands extensive, hands-on experience with Microsoft 365 Administration, Windows Servers, Azure, RDS/WVD, LAN/WAN, VoIP, RMM tools, and remote management. Compensation will be determined based on experience and expertise.
What we offer...
- Be part of an international business and increase your work experience.
- Forget about wasting time going to an office as you will work from home.
- We provide federal U.S. holidays off, plus after your first year, you’ll enjoy two weeks of paid vacation!
What will you be doing in this position?
- Foster a work culture aligned with the company’s mission, vision, and values.
- Demonstrate strong communication and interpersonal skills to ensure customer satisfaction.
- Contribute to project planning, resource estimation, and technical guidance for new initiatives.
- Provide expert technical recommendations and ensure that all work meets quality standards.
- Design, build, and optimize systems to fulfill project and user requirements.
- Engineer and deploy enterprise-class technology systems to support business objectives.
- Troubleshoot and resolve complex system and network issues through root-cause analysis.
- Analyze and document disaster recovery and failover solutions for critical systems.
- Offer premier technical consulting and support for valued customers.
- Lead technical design reviews, briefings, and other project meetings.
- Maintain accurate documentation of troubleshooting processes and solutions.
- Provide on-call support as part of a rotating team schedule.
What do we need from you?
- Certification in an IT discipline relevant to this role.
- Minimum of 4+ years of hands-on experience in a similar IT support role.
- Ability to work independently and take initiative.
- Excellent written and verbal communication skills.
- Experience providing first-line IT support.
- Flexibility to work evenings and weekends as required.
Would be a plus if you have…
- Extensive experience with Windows Server versions 2008 R2, 2012, 2016, and 2019.
- Expertise with Active Directory, Group Policy, DNS, DHCP, and VMWare.
- Ability to apply patches and updates to servers and client systems.
- Experience managing network devices such as routers, switches, and access points.
- Knowledge of Office 365 tenant administration, including Azure, ADFS, and Active Directory Premium.
- Familiarity with redundancy strategies and disaster recovery planning.
- Experience supporting PBX systems and firewalls such as SonicWall or WatchGuard
About our client...
A Miami-based, family-owned company established in 1983, specializing in office technology solutions. They provide services such as managed IT, document management, and print services to optimize business operations. They supports diverse industries by offering tailored solutions for improving efficiency and workflow, from managing printers and automating processes to protecting data.
Apply now to join VA Locator and start making a significant impact in a dynamic environment.
