The Customer Coordination & Scheduling Specialist will be responsible for managing client communications, coordinating appointments, and ensuring seamless interactions between attorneys, medical providers, and patients. This role requires exceptional organization, attention to detail, and a customer-centric mindset to facilitate smooth scheduling and case management processes.
What we offer…
- Compensation package of $7 per hour (Monday to Friday / Full-Time / Eastern Time Zone).
- Be part of an international business and increase your work experience.
- Create your comforts to work as you will have your own space to do so.
- Forget about wasting time going to an office as you will work from home.
What will you be doing in this position?
- Schedule and coordinate telemedicine consultations for personal injury patients.
- Manage inbound and outbound communication with attorneys, medical providers, and patients.
- Oversee pharmacy prescription scheduling and delivery coordination.
- Ensure accurate documentation of case details and updates within company systems.
- Follow up with patients to confirm attendance and adherence to treatment plans.
- Assist attorneys and medical providers with referral coordination and appointment tracking.
- Maintain detailed records of client interactions and case progress.
- Address inquiries and resolve scheduling conflicts in a timely and professional manner.
What do we need from you?
- 2+ years of experience in customer service, scheduling, or case management.
- Background in healthcare, legal services, or personal injury industry is preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in CRM systems and scheduling software.
- Ability to work remotely with a high level of self-motivation and accountability
Your typical workday…
- Begin day by reviewing schedule and pending follow-ups.
- Make confirmation calls for upcoming telemedicine appointments.
- Coordinate prescription fulfillment and communicate with pharmacy partners.
- Assist attorneys and medical providers with case status updates.
- Handle inbound inquiries and resolve scheduling conflicts.
- Document updates, generate reports, and prepare for the next day's tasks.
Your typical workweek…
- Monday-Friday schedule with flexibility for occasional weekend availability.
- Regular team meetings to review case progress and address workflow improvements.
- Ongoing communication with medical providers and legal teams to optimize scheduling efficiency.
About our Client…
Our client is a rapidly growing provider of ancillary care services for the personal injury industry. Specializing in pharmacy prescriptions and telemedicine consultations, the company partners with attorneys, medical providers, and case referral services to streamline patient care and ensure timely treatment. As part of its expansion, the company is seeking a Customer Coordination & Scheduling Specialist to enhance operational efficiency and deliver top-tier service to clients and partners.
Apply now to join VA Locator and start making a significant impact in a dynamic environment.
We look forward to your application!
