The Virtual Receptionist serves as the first point of contact for Spartan Law Group, ensuring that every caller and inquiry receives a professional, friendly, and prompt experience. This role supports the firm's client-first reputation by handling phone calls, routing inquiries, managing calendars, and providing general administrative support remotely. The ideal candidate is detail-oriented, warm, organized, and confident in handling high volumes of calls and tasks without sacrificing quality or empathy
What we offer…
- Compensation package of $7 per hour (Monday to Friday / Full-Time / Eastern Time Zone).
- Be part of an international business and increase your work experience.
- Create your own comforts to work as you will have your own space to do so.
- Forget about wasting time going to an office as you will work from home.
What will you be doing in this position?
- Answer and route incoming calls professionally and promptly
- Take detailed messages and forward them to the appropriate person or department
- Screen potential clients and direct legal intakes to the appropriate intake team
- Monitor and respond to firm-wide voicemail inboxes
- Schedule and confirm appointments, meetings, and follow-ups
- Provide reminders and updates to clients via email, text, or phone
- Manage shared inboxes and general administrative communications
- Maintain accurate logs of daily communication and follow-up activity
What do we need from you?
- Fluent in English; Spanish proficiency is a strong plus
- Experience in reception, customer service, or legal admin preferred
- Warm, professional phone presence and clear communication
- Tech-savvy: able to learn and manage call systems, calendars, and CRMs
- Detail-oriented and able to multitask in a fast-paced virtual environment
Your Typical Workday and Workweek…
Typical Work Day:
- Logging into the VOIP phone system and Slack channels
- Responding to missed calls and voicemails from the previous evening
- Answering and routing calls based on department availability
- Confirming appointments for the legal and intake teams
- Entering new contacts and follow-up notes into the CRM or shared tracker
- Participating in a brief team huddle or check-in
About our Client…
This is a fully remote leadership position supporting a U.S.-based personal injury law firm. Candidates must be based in Latin America and maintain a professional home office environment with consistent connectivity. The role requires daily virtual communication, structured team oversight, and close collaboration with in-house leadership. You will be joining a culture of accountability, empathy, and high performance.
Apply now to join VA Locator and start making a significant impact in a dynamic environment.
We look forward to your application!
