A successful and fast-growing plumbing and septic service franchise is seeking a full-time Remote Executive Assistant to support daily operations and contribute to its mission of delivering efficient, professional service to residential and commercial clients. Operating 24/7, this franchise is looking for a high-performing administrative professional who can take ownership of essential tasks, freeing up leadership to focus on revenue growth, team expansion, and localized marketing.
What we offer…
- Compensation package of $8 per hour (Monday to Friday with occasionally support on weekends / Full-Time / Eastern Time Zone).
- Be part of an international business and increase your work experience.
- Create your own comforts to work as you will have your own space to do so.
- Forget about wasting time going to an office as you will work from home.
What will you be doing in this position?
- Manage inbound and outbound client communications via phone, text, and email
- Schedule and dispatch appointments using ServiceTitan
- Monitor and manage workflows and job progress within the ServiceTitan platform
- Prepare and send invoices promptly, ensuring accuracy and timely follow-up on outstanding balances
- Maintain customer records, including updating contact details and service history
- Monitor client satisfaction and coordinate follow-up communications
- Assist with local marketing efforts such as posting to social media and tracking marketing campaign results
- Draft and send email newsletters, seasonal offers, or appointment reminders
- Organize documentation and SOPs using AI tools such as Scribe
- Serve as a liaison between the business owner and team members for operational updates
- Support day-to-day office administration, including filing, data entry, and calendar management
What do we need from you?
- Proven experience in an executive assistant, office manager, or administrative support role
- Strong communication skills in both English and Spanish (bilingual preferred)
- Proficiency in ServiceTitan or similar field service software is a plus
- Comfortable using AI-based tools and learning new software quickly
- Strong organizational skills with a high level of attention to detail
- Able to work independently in a fast-paced, remote environment
- Experience supporting home services or field service businesses preferred
About our Client…
A growing and highly regarded plumbing and drain service franchise is seeking a Remote Administrative Coordinator to streamline daily operations and support the business owner in scaling the company. With a focus on exceptional service and operational efficiency, the company serves both residential and commercial clients, handling nearly 100 service calls monthly. This is a fully remote position supporting field technicians and the business owner from a distance
Apply now to join VA Locator and start making a significant impact in a dynamic environment.
We look forward to your application!
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